Imagine two residential societies located in the same locality. Residents of one apartment complex use Piped Natural Gas (PNG) for cooking, while residents of the neighboring society still depend on LPG cylinders.  Naturally, residents may ask: if PNG is already available nearby, why does the other apartment or society not have the same facility?  This situation can occur because the availability of a domestic PNG connection depends on more than geographical distance. The gas distribution network must cover the particular location, and the necessary arrangements for supplying and installing connections must be in place. 

For residents in Indore, Ujjain, Pithampur and Gwalior, Aavantika Gas Limited (AGL) provides domestic PNG connection, subject to availability at the specific address. 

Understanding the possible reasons can help residents identify what needs to be checked before applying for a PNG connection.

1. Your Society May Not Be Covered by the Existing PNG Network

One of the first things to establish is whether the gas distribution network reaches your society.  For example, Society A may already receive PNG, while Society B, located across the road, may not be connected to the existing network. Although the societies are close to each other, the available pipeline route may not serve both locations. 

This is why seeing PNG meters in a neighbouring society is not sufficient to confirm availability at your own address. 

How AGL can help:  

Residents can consult AGL’s detailed network layout and contact the company to confirm the service status of their society. If the network does not currently cover the location, ask whether extending the network is feasible and whether any information about future coverage is available. 

The purpose is to establish whether the issue relates to network availability or another part of the connection process.

2. A Gas Pipeline Nearby Does Not Automatically Mean Your Society Can Be Connected

Residents sometimes see a gas pipeline near their residential area and assume that connecting their society should be straightforward.  However, the presence of a pipeline nearby does not confirm that it can directly supply another society. The proposed connection requires a suitable pipeline route, technical feasibility and applicable safety clearances. 

For instance, a society may be located close to an existing PNG network, but the route required to extend the supply to its premises may need additional assessment or work. 

How AGL can help:  

AGL can clarify whether the existing network can serve the society and whether any additional pipeline work or installation arrangements are required. Residents should ask for the specific requirements applicable to their location rather than assuming that proximity guarantees a connection.

3. Has Your Society Registered Its Interest in a PNG Connection?

Another practical question is whether your society has actually approached the gas distribution company.  Residents may discuss PNG in society meetings for months, particularly after seeing neighbouring societies use it. However, unless someone takes the next step and submits an enquiry or application through the appropriate channel, the company may not have a registered request to process. 

If multiple residents are interested, the RWA or an authorised representative can coordinate enquiries. Individual residents can also check the application procedure for their own homes. 

How AGL can help 

AGL provides a domestic PNG connection enquiry page where prospective customers can submit their contact details and premises address.  For new domestic connection registration, AGL directs customers to the Unified PNG Portal, where applicants can provide their address and submit a request to the relevant gas operator. 

Registering interest does not guarantee a connection. Availability and technical feasibility must still be established.

4. Society-Level Arrangements May Need to Be Completed Before Installation

A society may be interested in PNG and potentially serviceable, yet some installation requirements may remain unresolved.  Depending on the premises and proposed pipeline route, the process may require access to common areas, suitable routing arrangements or relevant permissions. These requirements can differ according to the property’s layout. 

For example, residents may be ready to proceed, but the society management may still need to coordinate access for the proposed installation route. 

How AGL can help 

The RWA or authorised representative can contact AGL to understand the applicable requirements and clarify which arrangements must be completed. Residents should confirm these details directly rather than assume that permissions are necessarily the reason their society lacks PNG. 

Any gas pipeline installation or modification should follow the authorised process and applicable safety requirements. 

What Should You Do If the Neighbouring Society Has PNG but Yours Does Not?What Should You Do If the Neighbouring Society Has PNG but Yours Does Not? 

If your society still uses LPG while PNG is available nearby, follow these practical steps. 

Step 1: Check the available network information.

Visit AGL’s official network layout page and review the information relevant to your area. 

Step 2: Speak to your RWA or society management.

Find out whether a PNG enquiry has already been submitted and whether any requirements remain pending. 

Step 3: Contact AGL with your complete address.

Explain that the neighbouring society has PNG while yours does not. Ask the company to clarify the availability and feasibility of supplying your society. 

Step 4: Register your interest through the appropriate channel.

Visit AGL’s official website to review the applicable registration process. 

Step 5: Ask for a clear next step.

If the network is available, clarify the application and installation requirements. If it is not currently available, ask whether additional network work is feasible and whether future coverage information is available. 

These steps help residents move from uncertainty to a clear understanding of what can be done for their society. 

Conclusion 

One residential society can have PNG while a neighbouring society continues to use LPG. The difference may relate to network coverage, the feasibility of extending the pipeline, the status of an application or the completion of required installation arrangements.  However, the actual reason cannot be determined simply by looking at the neighbouring society. Each location needs to be assessed on its own circumstances.  For residents in Indore, Ujjain, Pithampur and Gwalior, Aavantika Gas Limited can help clarify the applicable network availability, connection procedure and requirements for their location. 

If your society still uses LPG while PNG is available nearby, contact AGL with your exact address. Find out whether your society can receive a domestic PNG connection and what needs to happen next. 

Frequently Asked Questions

1. Why does one society have PNG while the neighbouring society does not?

The societies may have different network coverage or connection status. The reason for a particular location needs to be confirmed with AGL.

2. Can my society get PNG if the neighbouring society already has it?

Possibly. AGL needs to confirm whether the existing network can serve your society and whether the connection is technically feasible.

3. Can an RWA enquire about PNG for an entire society?

Yes. An RWA or authorised representative can contact AGL to understand network availability and the appropriate process for residents who want connections.

4. What if PNG is not currently available in my society?

Ask AGL whether the location can be covered through future network expansion. You can also register interest through the Unified PNG Portal, but registration does not guarantee a future connection.

5. How can I contact AGL about domestic PNG availability?

Visit the official website of AGL or call the customer-care number listed on its website: 0731-6712222. The published customer-care hours are 9:30 AM to 6:00 PM.