PNG After-Sales Charges

 

Sr. No.

Complaint Category

Unit

Services (Excluding GST)

Applicable Visit Charges
(Excluding GST)

1

Flame Problem

No

Servicing of Gas Stove- Rs. 200/-

Rs. 150/-

Changing of Jet- Rs. 17/-(Per Jet)

2

Rubber Tube Replacement (for the length of 1 mtr)

No

Rs.112/-

Rs. 150/-

3

New Stove Conversion to PNG

No

No. of burners x 50

Rs. 150/-

4

Modification in PNG using new material

Mtr

GI Pipe/mtrs.(1/2")= Rs. 350/-

Rs. 150/-

GI Pipe/mtrs.(3/4")= Rs. 375/-

Cu Pipe/mtrs.= Rs.185

Cu Union = Rs 17

Cu-GI adapter= Rs 112

**5

Temporary Disconnection PNG

Mtr

(A) Removal and reconnection GI Pipe/mtrs.(1/2"and 3/4") = Rs. 99/- +
(B) In case of modification in PNG using new material(As mentioned in Sr. No. 4)

Rs. 150/-

6

Replacement of Material if required

Nos

GI 1/2" Coupler= Rs.30/-

Rs. 150/-

GI 1/2" Union= Rs.111/-

GI 1/2" Elbow= Rs.34/-

GI 1/2" Plug= Rs.26/-

GI 1/2" Tee= Rs. 56/-

GI 1/2" Clamp= Rs.8/-

GI 1/2" Hex Nipple= Rs. 37/-

GI 1/2" Nipple 1/2"x2"=Rs. 40/-

GI 1/2" Nipple 1/2"x3"=Rs. 46/-

Regulator Bush= Rs.80/-

Isolation Valve 1/2"= Rs. 342/-

Screw= Rs. 16/-

Meter Adaptor= Rs. 66/-

O Ring for meter adopter= Rs.8/-

Fitting for Pr Gauge= Rs.161/-

Appliance Valve 1/2" = 150/-

Rawal Plug = Rs.8/-

7

Meter Not Working

No

Free

Free

8

No Gas Supply

No

Free

Free

9

MDPE Pipeline Laying/Shifting-20mm

Mtrs

Rs. 262/- (Per mtrs Material charges and laying charges)

NIL

MDPE Pipeline Laying/Shifting-32mm

Mtrs

Rs. 338/- (Per mtrs Material charges and laying charges)

NIL

Transition Fittings shifting including construction of pedestal

Nos

Rs. 500/- (Per Nos)

Rs. 150/-

10

Damage to underground assets PE pipeline damage/ TF Damage (In case damage done due to customer)

No

(A) Penalty of damage on account of lapses in safety (Rs.1000/-) +
(B) Repair Charges (As mentioned in Sr. No.-9) +
( C) Gas Loss

Rs. 150/-

11

Damage to above ground piping

 

(A) Penalty of damage on account of lapses in safety (Rs.500/-) +
(B) Repair Charges (As mentioned in Sr. No.-6,12 and 13)

Rs. 150/-

*12

Replacement of Meter (If tempered/external damaged by customer)

No

Rs. 984/-

Rs. 150/-

*13

Replacement of regulator (If tempered/external damaged by customer)

No

Rs. 1286/-

Rs. 150/-

14

Reconversion to LPG

No

No. of burners x 50

Rs. 150/-